Help center
Answers to the questions we hear most. Start typing to filter them.
Getting started
How do I join?
Tap Join, choose a name and a handle, and you are in. Then tap Hang a piece to put your first work on your wall. Joining is free.
What can I upload?
JPG, PNG, WEBP, or GIF images up to 14 MB. We keep a large version for viewing and a small one for the gallery. Your name stays on everything you upload.
How many pieces can I hang?
Member holds 10 pieces, Studio holds 100, and Atelier holds 500. If you outgrow your plan, you keep everything you have already hung and can upgrade to add more.
Can I edit or remove a piece?
Yes. Open the piece and choose Edit or Take down. Only you and the site admin can do either.
Membership and billing
What are the plans?
Member is free: a profile, a wall, likes, follows, and bidding. Studio is $20 a month and adds selling, buyer messages, up to 3 live auctions, and the analytics grid with 90 days of history and per-piece detail. Atelier is $50 a month and adds reserve prices, Buy it now, longer auctions, a year of analytics with traffic sources and CSV export, and an automatic place in the Spotlight. Compare the plans.
Why can't I set a price on my piece?
On the free Member plan your pieces are shown on your wall but not offered for sale. Selling and auctions are part of Studio and Atelier.
How do I upgrade?
Open Membership, choose Studio or Atelier, and finish on the secure payment page. Your plan switches on as soon as the payment goes through.
How do I cancel or change plans?
Open Membership and choose Manage billing. You can switch plans or cancel there. When you cancel, your plan stays active until the end of the period you already paid for.
What happens to my prices and auctions if my plan ends?
Nothing is deleted. Your pieces show as on display instead of for sale, and prices come back if you upgrade again. Auctions that are already running finish normally, but you cannot start new ones.
Does Artique take a commission?
No. Artique takes no commission on sales or auctions on any plan.
Selling your work
How does selling work?
On Studio or Atelier, add a price and mark the piece Available. Collectors use Ask about this piece to message you, and the message lands in your inbox with a button to reply by email. You and the buyer arrange payment and shipping directly.
Does Artique handle payment or shipping?
Not yet. Artique connects buyers and artists, and the two of you agree on payment and shipping. We recommend using a payment method with buyer and seller protection.
Auctions
How do I start an auction?
On Studio or Atelier, open one of your pieces that is marked Available and choose Start an auction. Set a starting bid and a length: up to 7 days on Studio and 14 days on Atelier. You can run up to 3 at once on Studio and 15 on Atelier.
How does bidding work?
Any signed-in member except the artist can bid. Each bid must beat the current bid by the minimum step: $5 under $100, $10 under $500, $25 under $1,000, $50 under $5,000, and $100 above that. The highest bid when the clock runs out wins.
What happens if someone bids at the last second?
If a bid comes in during the last two minutes, the clock is reset to two minutes, so nobody loses a piece to a last-second bid.
What is a reserve price?
Atelier members can set a hidden minimum. Bidders see only whether the reserve has been met. If bidding ends below it, there is no sale.
What is Buy it now?
Atelier members can set a price that lets a collector end the auction on the spot. Bidding stops short of that price, and anyone who wants the piece at that price can buy it right away.
What happens when I win?
You get a notification, and a message is sent to the artist in your name. The artist will contact you to arrange payment and shipping. Bids are a commitment to buy, so only bid on what you intend to purchase.
How will I know if I was outbid?
You get a notification in your Inbox, and a dot appears on your account menu. We do not send email alerts yet.
Can I cancel an auction?
You can cancel before the first bid arrives. Once there are bids, the auction has to run to the end. If something is wrong, contact support.
Analytics
What do the numbers in my analytics mean?
Analytics are part of Studio and Atelier. Profile views and piece views count visitors, once per visitor every half hour. Likes, new followers, messages, and auction bids are counted as they happen. Each number is the last 30 days, compared with the 30 days before. Your own visits are never counted.
What does each plan show?
Studio shows the analytics grid with 90 days of history, plus views, likes, messages, and bids for every piece. Atelier adds a full year, where visitors come from, follower growth, and a CSV download.
Why can't I see analytics on the free plan?
Analytics are part of Studio and Atelier. We count visitors to every wall, so your history is waiting when you upgrade.
Your account and safety
I forgot my password.
Self-service password reset is coming. Until then, contact support and we will help you get back in.
Who owns the work I upload?
You do. By uploading, you let Artique show your work on the site. Only upload work you made or have the right to share.
How do I report a piece or a member?
Contact support with a link to the piece or profile and what is wrong. We remove stolen work and accounts that harass others.
How do I delete my account?
Contact support from the email on your account and we will remove your profile and everything you uploaded.
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Still stuck?
Support contact details are coming soon.